Terms of service

Terms of Service

Last updated: November 13, 2026

These Terms of Service govern your use of detailtoolworks.com and purchases from Detail Tool Works. By accessing the website or placing an order, you agree to these Terms and the policies linked below.

1. Store use and eligibility

You may use the store only for lawful purposes and in compliance with these Terms. You must provide accurate contact, delivery, billing, and payment information and must not misuse the website, interfere with security, introduce malicious code, scrape protected content, or attempt unauthorized access.

2. Products and information

We aim to describe products accurately. Colors, dimensions, and appearance may vary slightly because of screen settings, measurement methods, materials, and normal manufacturing variation. Applicable product details and limitations will be shown on the relevant product page.

3. Prices and payment

Prices are displayed in the currency shown on the website or at checkout. Applicable sales tax and delivery charges are displayed before the order is submitted. Import duties and customs-clearance charges are handled as described in our Shipping Policy. Payment must be authorized through the checkout methods offered by Shopify.

4. Orders and acceptance

Submitting an order is an offer to purchase. We may verify payment, availability, delivery information, and reasonable fraud-prevention checks before accepting or dispatching the order. We may decline or cancel an order affected by an obvious pricing error, unavailable stock, restricted destination, suspected fraud, or another lawful reason. If payment was collected for a cancelled item, the applicable amount will be refunded.

5. Processing, shipping, and delivery

Order processing, delivery estimates, fees, tracking, duties, special-address restrictions, and delay procedures are governed by our Shipping Policy. Delivery estimates are not guarantees.

6. Cancellations, returns, and refunds

Cancellation requests, the 30-day return request window, eligibility, return authorization, shipping responsibility, inspections, and refunds are governed by our Return & Refund Policy.

7. Customer responsibilities

You are responsible for choosing a product suitable for its intended use, following supplied instructions and warnings, supervising use when appropriate, and stopping use if a product becomes damaged or unsafe. You are also responsible for providing accurate order and delivery information.

8. Website content and intellectual property

The Detail Tool Works name, site design, text, graphics, photographs, videos, and other website content are owned by Detail Tool Works or used with permission. You may view the site and make purchases for personal use, but may not copy, republish, sell, or exploit protected content without permission.

9. Third-party services

The store uses Shopify and may use payment processors, carriers, analytics providers, marketing tools, and other service providers. Their services may be subject to separate terms and privacy notices. Links to third-party sites are provided for convenience and do not make us responsible for their content or practices.

10. Privacy

Our collection and use of personal information are described in the Privacy Policy. Do not send card numbers, passwords, or verification codes by ordinary email or contact form.

11. Service availability

We may update, suspend, or discontinue website features when reasonably necessary. We do not guarantee uninterrupted access, but we will not use this provision to remove rights relating to an accepted order or rights that cannot legally be excluded.

12. Liability and consumer rights

To the extent permitted by law, Detail Tool Works is not responsible for indirect or unforeseeable loss caused by events outside our reasonable control. Nothing in these Terms excludes liability or consumer rights that cannot legally be excluded, including appropriate remedies for damaged, defective, incorrect, or non-conforming goods.

13. Changes to these Terms

We may update these Terms for operational, legal, or security reasons. The version posted when you place an order applies to that order unless applicable law requires otherwise.

14. Contact

Questions about these Terms may be sent to info@detailtoolworks.com or by phone at +86 177 6730 9694.